FAQ

I have set off my system by accident, what should I do?
• Enter your disarm code if you have not already done so
• Call the monitoring center at (613) 547-6060
• Identify yourself and have your account number and PIC (personal identification code) available to give to the operator
• Explain that you have accidentally set of your system and advise if all is okay

I need to update or confirm my contact information
• Call the monitoring center at (613) 547-6060
• Identify yourself and have your account number and PIC available to give to the operator
• Update your account with the operator

I would like to test my system (recommended at quarterly intervals)
• Call the monitoring center at (613) 547-6060
• Identify yourself and have your account number and PIC available to give to the operator
• Arm your system, allow the exit delay to expire and set off the devices that you wish to confirm. (i.e. open doors, trip motion sensors etc.)
• Your siren will sound during the test and will confirm it’s operation
• When you are satisfied that you are done testing your devices, enter your disarm code at the keypad
• Wait until your phone line has been restored (approx. 30 secs to 1 minute)
• Call the monitoring center at (613) 547-6060 and have the operator confirm your signals with you

I am leaving on vacation and my home will be vacant
• Call the monitoring center at (613) 547-6060
• Identify yourself and have your account number and PIC available to give to the operator
• Advise the operator that you when you will be leaving and when you will be returning.
• Advise the operator if anyone will be performing routine checks of the home (i.e. watering plants, feeding animals etc…)
• Confirm that the person performing the checks is on your contact list or user list. If they are not, ask the operator to add them and issue a PIC if required
• If you have not tested your system recently, this is a good opportunity to do so now

What happens if you cannot reach any of my key holders/ contact people?
• In the event that we cannot reach any of your designates if your system has gone off, we will dispatch our guard service, police, ambulance or fire department, dependant upon the signal received by us.
• Certain fees may apply, depending upon the service that has been dispatched, please call (613) 547-6666 for more information

My trouble light is on, how do I check the problem?
• Most systems require a series of key presses at the keypad to determine the trouble.
• DSC systems: *, 2 will access the trouble mode and a number or text description will inform you of the trouble (refer to manual for full list of troubles)
• Paradox systems: Push TRBL button and a number on your keypad will light to indicate the trouble. (refer to manual for full list of troubles)
• Other systems, please call in for technical support

The trouble light is on, will my system continue to operate normally?
• Your system will continue to operate normally as long as the trouble is not an AC power failure or low battery indicator. Your system can still be armed, but is not recommended as it may experience undesirable operations and could cause false alarm signals
• If your system shows AC failure, please confirm that all electrical breakers are on and that the transformer powering your system is still plugged in properly.
• Any other troubles will allow the system to be armed and disarmed normally until a service technician can check out the problem

What are some common troubles that my system may display?
• AC Failure: Electrical breaker has been tripped, or the power transformer has been unplugged, or has failed
• Low battery: Age of battery, frequent power outages or an unplugged transformer may be the cause of this trouble. Most batteries have a life of 3-5 years (some longer)
• Phone line trouble: If your phone line has been disconnected or disrupted. Confirm with your regular phone set to see if you have dial tone. If dial tone is present, then a service call should be requested to check the lines
• Loss of Clock: Most systems store an internal clock for a variety of functions. This will not disrupt operation of your system. Refer to your manual to reset the clock or call (613) 547-6666 for the reset procedure

If you have a security system made byDSC system use the following key presses to adjust the time
*,6, master code, 1, HHMM, #, #
The time must be entered in military time format (i.e. 8am = 0800, 5pm = 1700 etc..)


• The system will monitor other trouble conditions. If another condition displays, please call (613) 547-6666 to discuss and schedule a service call if required

Smoke detectors
• If you have a smoke detector, it is recommended that you routinely vacuum or blow dust from the unit (every 6 weeks or so)
• This prevents an accumulation of dust in the sensing chamber and thusly will reduce false alarms and equipment replacement by increasing the life of the detector
• If the unit is located near a bathroom with a shower, try to keep steam from surrounding the detector as it’s properties are very similar to smoke and the detector will not distinguish between the 2
• Test the unit by following the previous testing procedure listed

Motion Detectors
• Motion sensors tend to attract spiders (the heat of the electronics makes for a cozy home). It is recommended that you frequently dust and remove cobwebs from around the detectors
• Keep items that can move away from the sensors (i.e. hanging plants, balloons, blinds that move when heat or A/C kicks on)
• Keep windows closed when system is armed (rapid temperature change and blowing objects will cause the unit to false)
• Keep items that pets can jump onto away from detectors if at all possible (i.e. desks, shelving etc…)

Door Contacts
• Check weather stripping on doors during winter months (accumulation of snow or ice on your door frame may result in poor operation of unit)
• Advise installer if your doors tend to warp in extreme heat or extreme cold. It may be possible for us to install additional magnets to your door to compensate for the difference

Keypads
• Change your code periodically or program multiple codes that you can use anytime
• Continuous use of the same code can cause problems with the unit. The contacts underneath the keys can deteriorate after prolonged use and may result in needing to replace the keypad
• If using the same code all the time, it is sometimes easy to determine the 4 numbers used to arm/disarm and would allow a potential burglar to try the 4 digits and possibly figure out your code

Please also note that Alliance can monitor and provide service for other security such as Carbon Monoxide, Smoke, Heat, Fire, Flood and Temperature monitoring…